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Senior Service Delivery Manager (Knowledge Management)

Toronto, Ontario  - Permanent



Job Description

- Develop an approach for building and rolling out Knowledge Management within the organization that ensures the best customer experience and efficient business outcomes
- Commence the implementation of the approach
- Ensure that the KM process and standards for knowledge creation and maintenance are appropriately applicable - including identifying resource needs etc.
- He/She should not be afraid to get into the weeds if required to develop and document already available content of knowledge around key issues, frequently requested or strategic content areas


Special Perks:

3x Months contract to start


Must Have Skills:

- Assist Teams in optimizing the use of knowledge management processes and tools
- He/She needs to be able to interact professionally with a diversity of people & roles
- Excellent verbal and written communication skills
- Strong project management / project scheduling / tracking skills
- Familiarity with process management and ability to understand and map basic business process diagrams

Experience with:
- ITSM
- Change Management
- Knowledge Management


Details:
Starting: ASAP
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