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Senior Production Engineer

Toronto, Ontario  - Permanent



Job Description

We are looking to add a Production Support Software Engineer to help us investigate production issues and improve the quality of our existing SaaS application.

This is a software engineering position where you will be responsible for troubleshooting critical production issues reported by customers, writing code to resolve software defects in our backlog and building out internal tooling to empower our customer support team. Strong problem solving abilities and empathy toward customers is a must.

About Us:
We are the sourcing and supplier engagement platform trusted by procurement teams to streamline their process, manage a unified pipeline of projects, and collaborate with stakeholders and suppliers. Our powerful platform drives profitability and makes enterprise commerce faster, less risky, and more transparent, giving CPOs the tools they need to transform their organizations.

Over 185 global brands trust us to provide greater visibility across stakeholders and suppliers, centralize core processes, measure effectiveness, and make procurement teams crazy successful by delivering better business outcomes. Our simple, effective interface enables companies to streamline supplier selection, manage vendors, centralize data, and make more informed purchasing decisions, faster.

We are Headquartered in San Francisco, CA and we are funded by some of the top VC Firms in the industry, including by not limited to - Menlo Ventures, New View Capital, Scale Ventures, Salesforce Ventures, and Workday Ventures.


Special Perks:

Mission: Our mission is to make enterprise commerce faster, less risky, and more transparent.

Competition: We compete with legacy data, spreadsheets and even pen and paper. We are an intuitive, cloud-based software that helps procurement professionals source fast and make a bigger business impact.

Smart and sustainable growth: We rapidly growing, and are very intentional about planning for future growth. The money goes into the business and continues to build and bring the best product possible to market.

Benefits: Medical, dental and vision coverage. Unlimited PTO. Health Savings Accounts. 401(k) plan. Pre-tax commuter benefits. Retirement plan. Lunch twice a week. Fully stocked kitchen. We are always evaluating our options to do what we can to bring the best to our employees.

Transparency: Lots of companies say it, few of them actually live it. We live transparency every day - just ask a one of our happy team members!


Must Have Skills:

Qualifications:
- Minimum 4 years experience in a cloud-based software development role
- Experience with Ruby on Rails, or similar, in a production environment
- Deep experience with Postgres, outside of an ORM, or strong SQL skills in general
- Exceptional customer service, writing and, oral communication skills
- Enthusiasm for improving software quality through software defect resolution
- Ability to coordinate with a globally distributed team for time critical problems



Nice to Have Skills:

Nice To Have:
- Previous experience in sustaining or escalation support software engineering roles or in quality assurance roles
- Experience troubleshooting common browser issues and their interactions with security software
- Knowledge of single sign-on providers, such as Auth0, or standards, such as SAML
- Experience designing and building internal tooling with minimal direction
- Familiarity with AWS console
- You’re responsible, skilled, helpful, and kind. You recognize your team relies on you, but you know when to stop working and value the smart solution over the hard one.


Details:
Starting: ASAP
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