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Senior Product Designer

toronto, Ontario  - Contract

Job Description

The Senior Product Designer is responsible for driving the vision and design of the end-to-end experience across all digital properties, including online. This role collaborates closely with passionate cross-functional team members, with a primary focus of enhancing overall digital experiences for customers and employees.

•Lead the design of product and feature development from start to finish; including customer journey mapping, scenario creation, pixel perfect mocks and prototypes for all digital channels (online, tablet, mobile, kiosk)
•Spearhead design research initiatives, including ethnographic research, personas, competitive analysis, A/B testing and ‬other user research by translating customer insights into actionable requirements‬
•Conduct usability testing with customers throughout the design process – from early paper prototypes, clickable mocked ups and fully functional prototypes
•Build and refine a scalable design process that can be leveraged within the Digital team; advocate for broader adoption of your process to increase design thinking across the organization
•Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
•Proactively identify and anticipate customer expectations and needs
•Make decisions for the design of your product using qualitative and quantitative data
•Juggle multiple projects at different stages of development (i.e. concept, build, etc)
•Lead and facilitate stakeholder alignment workshops using various design methodologies, including co-creation sessions, sketching, and design sprints
•Utilize the right medium to communicate your vision, whether it be sketches, mocks, etc
•Work closely with technology and product management teams throughout the development cycle, creating new concepts and iterating quickly on designs when technical roadblocks are met
•Influence the decisions being made by product management by using your deep understanding of customer behavior and your expert design skills
•Work on strategic and often ambiguous initiatives or problem statements, and use your design process to create a clear north star vision
•Maintain awareness of and use leading edge product design constructs to ensure relevance
•Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
•Be able to jump into any initiative on a moment’s notice and provide meaningful input and take on deliverables (research, wireframes, mocks) without skipping a beat

•Effectively communicate design rationale for concepts and detailed designs to internal teams (grounded in user research, user testing, and data/analytics)
•Provide critical feedback to fellow designers with a focus on creating amazing experiences for our customers, and driving key outcomes for the business
•Work with internal key business partners to facilitate conversations about exploratory processes and aim to improve the total consumer experience
•Collaborate with others to drive flexible and iterative solutions, quickly and easily
•Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
•Help others see the impacts of their efforts and proactively engage other functions to get input
•Encourage others to freely share their point of view and be open to feedback
•Mentor other team members in Product Design, as well as technology and other teams

Must Have Skills:

•Minimum of 5-7 years in product design for web and mobile channels
•Bachelor’s degree in a related field

•Proven track record in translating business needs into product experience initiatives
•Strong portfolio showcasing user-centered product products/services shipped, including new feature/experience development from start to finish and/or full site redesign experience

Competencies / Skills / Attributes
•Innovative and creative approach to product research and design
•Proficient Expert in Sketch, Invision, Framer, and other design tools
•Proficient Expert in design research; this includes field research, user interviewing, usability and A/B testing
•Strategic and analytical thinking with a comfort presenting recommendations to all levels of management
•Strong communication skills with an ability to tell compelling stories about the work
•Ability to lead and facilitate design workshops and co-create sessions and design sprints is an asset
•Knowledge of service design and design thinking is a strong asset
•Knowledge of Product Management/Product Owner principles is a strong asset
•Knowledge of various agile methodologies (Scrum, Kanban, etc)

Starting: ASAP
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