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Implementation Engineer, Customer Success

Montreal, Quebec  - Permanent



Job Description

Our clients software, already a leader in their field, allows their clients to use all their data to optimize all aspects of their business with a strong focus on regulatory compliance.

Their platform ( that’s right…its already working with clients around the globe ) processes data (structured and unstructured) via leading edge complex Machine Learning algorithms, risk-scoring logic and easy to comprehend visual solutions of complex data structures. While what we have is very powerful, we are just getting started…so there need more people who breath excellence to join our team.


Understand: Joining this team means you will work harder than you ever have. We provide an environment where "potential" is no longer at rest. Your success is wholly determined by you. No red tape. No politics. No excuses. Just deliver...



As a member of the Customer Success team you will be the first point of contact for prospective and existing clients. Our commitment to excellence runs from engineering through implementation & support of our clients. "Good enough" is never acceptable. Anticipate needs. Exceed expectations. Fail fast and continuously improve with everything you touch.


•Own global solution delivery projects at the largest financial institutions
•You are adept in communicating (written & in person) with any relevant stakeholder. C-level to support engineer. External & internal. You will present to clients during the bid process, obtain necessary information for POC during the bid process (from the client and internally), and have full ownership of the project through RFP, including integration with 3rd party data platforms.
•Acting as sales support, you will create and present demonstrations to clients using their data which you will have obtained. Understand their pain points and address them directly, in a relevant and meaningful way.
•During implementation, use of Python or Groovy to customize our platform to meet client requirements. Ideally, you have 2+ years experience in C++/Java/Python/Groovy.
•You will manage deployment of our platform into production and act as a liaison between our internal development team as well as the client's.
•Naturally curious and a passion for learning are required as you'll be expected to continuously learn the ecosystem (our platform, the client's environment, and 3rd party applications) to the point of expertise.
•This is not 9-5. Not only do we expect the following but, if you're right for this company, you should need to hold yourself to a higher standard intrinsically. Address client issues and concerns immediately, never cutting corners, with the utmost attention to detail.
•Hands on experience with virtual machine technologies and AWS cloud computing. Enterprise level exposure.
•Development, deployment, or QA experience within highly scalable, distributed, multi-node environments (10+ nodes). Understanding of advanced server clustering and distributed programming.
•STEM/Finance/Econometrics degree is preferred but those with alternative education is acceptable. All candidates will be required to pass a technical test.






Special Perks:

Super cool downtown Montreal office
Leading Edge Tech Stack
High profile global players in Capital Markets....are your client
HUGE vacation plan....
Opportunities for Bonus, Base Salary Increases and Equity...based on objective setting and performance review
Join the company now...be 1st in ...
Travel to London UK offices and so much more...


Must Have Skills:

A Bachelors Degree and or Masters...that said PhD is even better but not required
Hands on software programming and or System Administration (Python, Groovy, Java or C++)
Strong client facing, professional services experiemce
Strong communication skills in English (written and verbal)
Project Mgmt skills in implementation of Software into existing large enterprise infrastructure
Good experience with Big Data, NoSQL, Virtualization, Highly Available, Scalable, distributed Systems
The following words are often used to describe you: Focused, Hands-on, Results driven, Continuous learning, technical proficient in Software or Sys Admin, Big Data, Cloud Services, perfectionist, exceptional.




Nice to Have Skills:



Please apply directly to Robert McDougall, rwm@gurulink.ca


Details:
Starting: ASAP
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