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Senior Manager - Application Support Services

Toronto,Ontario -Permanent

Job Description

Our client in the banking industry is looking to hire a Senior Manager for their Application Services team. Here are the responsibilities

Manage the Finance Application support team across various shifts and multiple geographies to support critical business processes on a 24/7 basis.
Ensure maximum system availability and quick and accurate remediation of issues for the application portfolio (including raising, tracking and reporting issues and conflicts, resolving issues and escalating to senior management as required)
Promote innovative or improved application support methods and champion their implementation.
Promote the Global Application Support framework and continuous improvement through regular liaison with both Business and IT partners.
Participate in all Global Application Support de-risking initiatives and proactively build programs to de-risk Finance applications across the application portfolio.
Support the integration of new releases, bug fixes, patches and configuration changes into production, including post-release validation activities.
Work to improve system resilience, including both failover and disaster recovery capabilities.
Work closely with the Development Team and Business to gain early project insight and ensure that Global Finance non-functional requirements are understood and embedded into project plans as per SDLC.

Special Perks:

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Flexible work/life balance options.

Must Have Skills:

o 10+ years of management experience within a financial institution, supporting high-volume transaction- and/or accounting-based applications as part of a team providing 24/7 production support
o Ability to identify and institute process improvements
o Ability to effectively apply enhancements, maintenance and support practices and processes
o Analytical approach to issue identification and resolution
o Significant experience building, managing and improving a customer-focused team; ability to mentor and guide direct reports
o Capacity to understand the technical capabilities and limitations of existing and emerging architectures within enterprise and corporate applications

Starting: ASAP
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