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Support Developer

Toronto, Ontario  - Permanent

Job Description

The Developer, Retail Applications works as part of the Retail Solutions team delivering initiatives and providing Tier 2 support for our Retail Technology, notably Point of Sale. This role applies their knowledge of retail systems and development skills to make technology a differentiator.

Key Performance Metrics
•Successful delivery of initiatives based on scope, timelines and budget
•Tier 2 support performance
•Achievements based on goals set out by the manager of the team
•Adherence to all department policies, standards and guidelines

Key Accountabilities
•Knowledge of the retail system internals along with key interfaces
•Following departmental development process to deliver business solutions
•Monitor, maintain, and support the day to day operation of retail systems
•Respond to and resolve user inquiries in a timely and courteous manner
•Proactively resolve system issues and implement changes to reduce support efforts
•Provide status updates and reporting to department manager
•Develop and manage documentation for all retail systems
•Support the Quality Assurance team during the testing phase of projects
•Act as part of the team’s off-hours emergency support rotation
•Escalate exception conditions to Team Lead for resolution
•Stay current in technical knowledge and software development practices
•Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
•Proactively identify and anticipate customer expectations and needs
•Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
•Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

•Collaborate with others to drive flexible and iterative solutions, quickly and easily
•Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
•Help others see the impacts of their efforts and proactively engage other functions to get input
•Encourage others to freely share their point of view and be open to feedback

Must Have Skills:

Work Experience / Education / Certifications
•Computer Science or Engineering Degree, other related diploma or equivalent experience accompanied with formal computer training
•3-5 years experience working in an IT support/development role
•Experience working in retail environments an asset

Competencies / Skills / Attributes
•Strong database experience (SQL, SSIS) as well as programming experience (.NET)
•Experience with SharePoint development an asset
•Good knowledge of windows operating systems and Microsoft Office tools
•Knowledge of software development life cycle and project management processes
•A knack for analyzing and solving problems
•Excellent time management and communication skills

Starting: ASAP
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