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Director, IT Platform Operations

GTA, Ontario  - Permanent

Job Description

We are seeking a qualified candidates for Director, IT Platform Operations to lead a team of employees, contractors and vendors to support Wireless, Wireline, Prepaid, Provisioning, Value Added Services and Payment Services. The ideal candidate will also be responsible for driving operational excellence, fostering collaboration with internal and external teams, building key relationships with peers, executives, and stakeholders; build a high-performance team that all leads to stability of these vital systems. The team consists of 153 applications and 45 employees with an additional 150+ contractor staff that provides 24/7 production support.

- Accountable for driving improvements to application stability by working closely with internal and 3rd party technology partners to troubleshoot and resolve complex technical issues, proactively monitor and address production issues in advance and build a successful feedback of learnings into improvements.
- Lead a team of approx. 45 employees: determine staffing requirements/task allocations, selection of team members; direct, motivate and develop staff, encouraging individual contribution, improvement within Company values and teamwork
- Deliver on IT Budgets for mostly OPEX and CAPEX
- Lead and Drive vendor negotiations and SLAs as applicable
- Accountable for Day to Day operations for platforms as well as any on Demand activities including SOX compliancy, operational reporting, PCI compliancy, security compliancy Billing operations, license mgmt etc.
- Accountable for communication to stakeholders on IT activities that impact the ability to operate.
- Accountable for Identifying and driving operational projects that will contribute to the overall stability of the supported applications
- Excel in collaboration and communication skills

Must Have Skills:

- University Degree or equivalent work experience
- Strong analytical skills
- Financial Management skills and experience managing large Opex budgets
- Experience managing vendor relationships and writing, managing contracts
- Excellent verbal and written communication skills
- Proven ability to work at and develop relationships at all levels

Starting: ASAP
Dress Code: Business Casual
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