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Cisco NOC Technician

Montreal, Quebec  - Permanent

Job Description

Our Client, a Cisco partner, is looking for a driven and resourceful individual who has impeccable customer service skills to join their organisation as a Network Operations Center Technician. This role an after-hours support role. You will be required to handle the after-hours shift individually until such time that volume requires added teammates.

***What our Client is looking for: ':'

• Someone dependable: Fulfilling what is promised, even if it requires unexpected sacrifices
• Someone efficient: You’ll need to stay focused and lean to get a lot done in limited time
• Someone client focused: Understand that the client is the reason the job exists in the first place
• Someone organized and focused on key priorities
• Someone smart: If you aren’t sure what this means, please don’t apply
• Someone persistent: Demonstrate tenacity and willingness to go the distance to get something done
• Someone who can stay calm: Stress is part of the job, and we must always keep a cool head

Job description:

•Wow clients by exceeding support level agreements
•Monitor the ticket queue and assign or treat tickets to meet or exceed response time Service Level Agreements
•Ensure the efficiency of your co-workers by ensuring requests have all the information they require to deliver fast, effective service
•Respond to all service request via phone & email
• Perform MADs (Move, add changes) within our clients’ environments
•Oversee and dispatch incidents related to Cisco UC technologies
•Escalate client priority 1 and 2 issues related to Cisco Unified Communications systems

Must Have Skills:

Must Haves
•Effective oral and written English communication skills
•French is an asset
•A technical degree or certification.
•Experience in desktop, network or Cisco UC support

Starting: ASAP
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