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Operations Manager

Toronto,†Ontario †-†Permanent



Job Description

Our client is a homegrown online privacy and security organization that has recently joined a global giant in their space. They have developed a line of user-friendly products trusted by millions to protect their online privacy. The recent developments will see their services being integrated into existing, globally competitive products and expanding onto their partnerís 350 million+ active users. Their success is, in large part, owing to their innovative solutions, out-of-the-box thinking, and visionary leadership.

They are currently in the midst of a massive growth period as their brand joins forces with a leading name in information security. This is a truly unique opportunity to make a difference in the lives of real people, and bring freedom of information and privacy to people all over the world.

These recent developments, and rate of growth, have them looking for a high potential Operations Manager.


Must Have Skills:

Qualifications:
- Several Years of experience in IT
- Experience leading technical operations teams
- Experience in support role dealing with incident, problem, change management
- Excellent communication
- A willingness to learn new technologies and maintain good industry knowledge
- A degree in Computer Science or related area is a plus
- Ability to work successfully both independently and in a team setting
- A "Can do" attitude is Key
- Creative problem solving skills and an ability to apply business logic to development requirements
- Detail-oriented and resourceful individual who work well under pressure

Ideal Candidate:
TECHNICAL PROJECT MANAGEMENT
- A great technical project management background/skillset would lend itself well to this senior role
CAPACITY PLANNING / COST MANAGEMENT
- Should have experience modeling and tracking costs for a network facility or platform
- Optimizing overall costs for the platform
- Liaison with the product team and key partners to get projected metrics
- Basic coding skills are optional but beneficial
MANAGING SUPPORT ISSUES & UPTIME KPIs
- Ability to manage the incident reporting process. Ensure that reports are generated and completed, all action items completed and that the key information communicated to stakeholders
- Manage the key processes and workflows used by the operations team. Should have experience finding the most appropriate way for a team to work
- Ensuring that all issues are properly documented. Triage the priority of platform issues and ensure that items are resolved based on the associated severity
TEAM MANAGEMENT & WORKFLOW
- Defining the key policies the team will follow, creating associated documentation and ensuring that the team is trained on the policies
- Track the main KPIs for the platform, ensure that they are within targets and report them to the management team as required
- Should be able to run standard status meetings as well as incident reviews.
- Able to engage and motivate a skilled but technically diverse team
- Involved in evaluating the performance of team members to ensure that
VENDOR SELECTION / NEGOTIATION
- Experience selecting hosting partners and/or bandwidth partners. Should be able to define technical & cost requirements, evaluate proposals and negotiate final agreement.
EXTRA
- The ideal candidate should have a technical background
- Strong people manager, providing day to day management direction, recruitment, coaching, development, feedback and performance/issue remediation
SECURITY
- Awareness of computer security procedures and able to ensure team follows best practices


Nice to Have Skills:

You believe in DevOps and can coach engineers to operate infrastructure.
Proficiency in algorithms, data structures, complexity analysis and software design and/or expertise in Unix/Linux systems, IP networking, performance and application issues.
Experience in one or more of Ruby, Go or Python is an added bonus.
Experience with Unix/Linux systems with scripting experience in Shell, Perl or Python is an added bonus.


Details:
Starting: ASAP
Travel: 0
Dress Code: Business Casual
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