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Cisco Managed Services Consultant

Montreal, Quebec  - Permanent



Job Description

Our Client, a Cisco partner, is looking for a driven team player to join our Managed Services team as a Junior Cisco Unified Communications Consultant. More important than your knowledge of Cisco CUCM is your ability to learn and deliver great customer service.


As a Cisco Unified Communications Consultant, you will work with the Managed Services team in providing clients with ongoing support with issues and MACs requests within their Cisco Unified Communications environments, all while ensuring excellent customer service through regular and clear communications.


What our Client is looking for:

•Someone dependable: Fulfilling what is promised, even if it requires unexpected sacrifices.
•Someone efficient: You’ll need to stay focused and lean to get a lot done in limited time.
•Someone client focused: Understand that the client is the reason the job exists in the first place.
•Someone organized and focused on key priorities.
•Someone smart: If you aren’t sure what this means, please don’t apply.
•Someone persistent: Demonstrate tenacity and willingness to go the distance to get something done.
•Someone who can stay calm: Stress is part of the job, and we must always keep a cool head.


Must Have Skills:




Responsibilities:

•Surprise & delight our clients by exceeding our support level agreements.
•Own incoming support requests via phone & email.
•Improve or customers environments and service by identifying and resolving top recurring issues.
•Troubleshoot incidents related to Cisco UC technologies.
•Respond to client priority 1 and 2 issues related to Cisco Unified Communications Manager, Unity, Presence or UCCX.




Requirements:

• Knowledge of Cisco Unified Communications technologies and or experience providing technical support for VoIP solutions for Cisco or Avaya or Mitel or Genesys etc.
• Ability to provision end-user devices like phones, Jabber profiles and Unity mailboxes.
• Ability to work in a fast paced environment.
• Excellent customer service skills.
• Ability to think outside the box and develop innovative solutions. You try to figure things out even if they are new to you.
• Willing to share ideas and debate their merits. You must also be able to take constructive criticism.
• Ability to work independently but you know when to ask for guidance.
• Have a good sense of humour: you must have the ability to make and take a joke.
• Advanced knowledge of Cisco Call Manager, Unity, Presence and UCCX.
• A university degree.
• Ability to communicate effectively in English and French.


Details:
Starting: ASAP
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