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Delivery Manager (Professional Services)

Toronto, Ontario  - Permanent



Job Description

You’ll be responsible for gaining a thorough understanding of our Partners technology environment, advising them on the most optimized means of integration, and offering subject matter expertise on our products and configurations to drive highly effective transformations.

Your Accountability & Duties roughly broken down

Technical Account Management

Working directly with our partners, in both the pre and post sales cycles, you will work with them to gather technical requirements, guide implementation and adoption of our products, and coordinate efforts to resolve any technical challenges that may arise
Help solve software problems and fixes in a timely manner
Learning new technology. We are doing things that haven’t been done in the market, sometimes that means learning new ways to solve interesting problems - being efficient, scalable and creative are high on our list
Ability to manage multiple cases at once and keep your team updated on what’s going on

Technology Consulting

Become a thought leader use your expertise to influence key decisions and evangelizing new product features
Lead partner engagements from a technical perspective and work with multiple external stakeholders (Ex. Marketing teams, IT Managers, CTO, CMO’s, etc)
Act as a key decision maker in product development and provide valuable insight on how we shape our platform moving forward, based on the information you collect in the field - we have millions of users, so your impact on user experience and driving innovation in the retail technology space will be quite large
You will also act as a technical negotiator, influencing their desires for the mutual benefit of the partnership based on your advanced knowledge of the market and the technology
Actively participate in the engineering and design process to help with implementation of new features with usability and performance in mind
Build and maintain strong technical knowledge of our products to facilitate sales efforts

Project Management/On-boarding

Working with our business development, software development and operations teams to manage the client on-boarding process and ensure client projects are completed in priority, on time and to our Partners satisfaction
Support efforts to do proof of concepts (POC’s) with our partners and develop reference architectures and documentation in support of sales opportunities
Working within an Agile environment, we pride ourselves on quickly innovating and improving our software, so we can serve our retail clients better
We move quickly, so if you’re keen, we will introduce you to new projects and areas

Your Progression:
- Become an Expert and leader in the digital space, upgrading your expertise to help make key decisions and evangelizing on new product features
- Product Ownership - taking ownership of the product cycle from initial concept to release while collaborating with other teams
- Become a well rounded professional from a professional services (client facing) and technical perspective
- Understanding and creation of new intellectual property


Must Have Skills:

What You Bring to the Team
We only work with the best and brightest. You’ll be joining a multi-disciplinary team, working closely with software engineers, salespeople, marketers and operational experts. We’re looking for people possessing the following traits and skills:

Bachelor’s degree in a technical field (Ex. Computer Science or equivalent) - Or minimum 5 years relevant experience
Minimum 3 years experience in a technical role (Ex. Pre-Sales Engineer, Post Sales Engineer, Technical Account Manager, Technical Project Manager, Business Systems Analyst, etc.)
Strong background in Web Technologies and a strong design sense, with a an eye for UX/UI and creating ideal consumer experiences
Experience presenting technical solutions to external parties
Exposure with the following technologies would be beneficial: HTML, CSS, JavaScript, JSON, REST/SOAP
Nice to have - Previous experience working for a software company
Able to learn quickly and easily adapt to a wide variety of technical challenges
Excellent communication skills - you have a way with words & can connect easily with others
Strong boardroom presence - leading engagements with external clients and stakeholders and ability to handle objections/impediments and creating solutions
You take a leadership role on tasks assigned to you and work really well as part of a team
Highly organized time management skills - you’re able to juggle multiple priorities at once
A passion for constant improvement - always looking to do things better (both personally, as part of a team and for the company)
A problem solver with a positive attitude and excellent relationship management skills
You’re a self-starter, highly effective working independently and within a team


Nice to Have Skills:

Start-up experience
Setting up a PMO for a smaller high tech s/w company
PMP certification
Retail experience and understanding.


Details:
Starting: ASAP
Travel: 25%
Dress Code: Business Casual in office, Business Sharp in client meetings
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