|
|
 |
|
| Job Title: |
Product Support |
| Location: |
Toronto, Ontario, Canada |
| Posted: |
6/14/2010 |
| Starting: |
ASAP |
| Type: |
Permanent |
| Travel: |
N/A |
| Dress Code: |
Business Casual |
| |
Job Description:
· Provide world-class product and technical support services, answering any and all product and
technical support related inquiries from clients, prospective clients and fellow
employees (typically via telephone or email).
· Detail all support incidents within the corporate Client Relationship Management system.
· In addition to supporting productivity software, support various
Microsoft based technologies, including (but not limited to) Microsoft Windows desktop/server
platforms,Microsoft SQL Server.
· Support PCs and related peripheral devices as needed.
Work Schedule:
· Product Support group is open Monday to Friday from 8:30 AM to 8:00 PM (eastern).
The successful candidate will be required to work an 8-hour shift during that time (with a 1 hour
break provided). Typically, new candidates to this role will work a later shift.
· Flexibility will be required in this role, ensuring all support incidents are managed up to the end
of a given shift. While working beyond a scheduled shift is not typical, it may be required in the
event of heavy volume.
· Due to the international nature of our business, the successful candidate will be required to
work the occasional statutory Canadian holidays in order for us to provide coverage. |
| |
Must Have Skills:
Minimum 3-year experience working in a product and technical (IT) support capacity, specifically
in a call center environment assisting clients via telephone and email.
· Minimum 2-year college and/or technical institute diploma in Computer Engineering
Technology, Computer Networking and Technical Support, Computer Systems Technology
and/or a program geared towards the management/support of computer technology.
· Understanding and experience with the use and troubleshooting of Microsoft Windows desktop
and server platforms,Microsoft SQL Server, Microsoft Office,Microsoft Internet Explore, Mozilla
Firefox, web and Internet based technologies, networking (TCP/IP, etc.), PC hardware and
peripherals, with the ability and willingness to learn new technologies as needed.
· Strong communication skills (written and verbal).
· Ability to deal with complex technical situations, and collaborate effectively with local and/or
remote personnel in order to provide fast and effective problem resolution.
· Reliable, mature, tolerant, responsible, well presented and business like individual with a strong
desire to help others.
· Quick learner, with self-study ability.
· Strong interpersonal skills, with the ability to work well with others.
· Low maintenance, easy going independent worker, with the understanding of doing what ever is
in the greatest interest of the client while respecting the team. |
| |
Nice to Have Skills:
· Familiarity with principals of estimating and project management (ideally construction industry
related).
· Construction industry experience.
· Experience with AutoCAD. |
|
|
GuruLink News »
