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| Job Title: |
Lean Six Sigma Black Belt |
| Location: |
Toronto, Ontario, Canada |
| Posted: |
10/26/2009 |
| Starting: |
ASAP |
| Type: |
Permanent |
| Travel: |
Limited - approximately 4 times annually |
| Dress Code: |
Business/Casual |
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Job Description:
Our client is a leading North American provider of IT solutions and services and one of Canada’s Best Workplaces™. With a network of more than 40 local sales offices supported by five regional call centers, they work with partners like Microsoft, HP and IBM to manage the technology needs of more than 19,000 small, mid-market, enterprise and public sector organizations.
Their commitment to service and to delivering strategic advice in person has resulted in consistent, above-market growth. Whether providing efficient, low-cost technology fulfillment, or advanced solution design and implementation, they are helping organizations everywhere harness the power of innovation.
The Lean Six Sigma Black Belt leads continuous improvement projects with representatives from one or more business areas. The Black Belt works closely with the business to understand and document processes/practices, establish measurement plans for CTQs and KPIs, identify and quantify process improvement opportunities, implement change and build and execute control plans. The Black Belt will work closely with members of the business area(s) that they represent to understand their issues and concerns so they can jointly improve on departmental KPIs. The person in this position will be expected to identify process improvement opportunities, execute against those opportunities and successfully realize quantifiable benefits. |
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Must Have Skills:
Develop & maintain strong, positive business relationships with key internal clients to clearly understand their business processes, and the development/articulation of short & long term business objectives.
Conduct voice of customer exercises and define Value.
Clearly define the business case for the projects that have been proposed, and validate the opportunity, scope and importance of a project. The Black Belt will also update and maintain the status of their projects in a project database
Build, mobilize, and lead cross departmental project teams to meet the project objectives within the given time frame, and within budget; have a strong project management mindset.
Use Lean and DMAIC methodologies to understand current processes, identify impacts to current processes of proposed defect fixes or system enhancements, and work with the various stakeholders to propose and develop process and/or technology modifications.
Gather, collect, organize, prioritize, conduct statistical analysis, and present data concerning business and/or project opportunities
Facilitate meetings, kaizen events and workshops to solve urgent business needs
Develop requirements documents and conduct systems testing, training, and related documentation as necessary.
Participate in testing, training, and writing of control plan documentation and process enhancements.
Present regular status updates to stakeholders in the form of toll-gate reviews using DMAIC and Lean tools
Coach and mentor Green Belts and team members
Establish key measures of success for projects and implement tracking plans.
The successful candidate will be responsible for executing all of these responsibilities with minimal supervision. |
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Nice to Have Skills:
Certified Black Belt, Lean Practitioner, or an individual with at least 3 years of specialist and/or management experience focused on process improvement
Demonstrated capacity to influence
Demonstrated ability to manage complex change initiatives
Must be a good facilitator, communicator, and a leader who can manage their project team to the finish line
Needs solid background in interpreting numbers/statistics
Solid project management background with a track record of delivering projects to the business with quantifiable results
Proven teaching and coaching experience in the Six Sigma and/or Lean methodologies
An individual who has demonstrated the ability to apply Lean/Six Sigma tools in transactional service environments
A capable presenter, who can explain and position complex topics in the context of a discussion with senior leadership
Self starter with a determination to succeed
Strong analytical skills
Effective presentation skills
Effective facilitator
Highly detail-oriented
Ability to grasp technical concepts quickly
Excellent verbal and written communication skills
Strong time management and project management skills
Ability to work well in and drive cross-functional teams
Proficiency with MS Word, Excel, PowerPoint , and Minitab
Expected to work on-site in the space provided.
Some flexibility with respect to shifted hours may be permitted by the company, but will typically follow the department’s schedule of Mon-Fri 8:30am-5pm.
Flexible to some travel (approx. 4 time annually)
Some training courses occur over weekends. The successful candidate will be required to attend the sessions as scheduled.
Occasional evenings and weekends may be required to meet project deadlines. |
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