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| Job Title: |
Technical Services Engineer |
| Location: |
Concord, Ontario, Canada |
| Posted: |
3/7/2010 |
| Starting: |
ASAP |
| Type: |
Permanent |
| Dress Code: |
Business Casual |
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Job Description:
Providing technical support via telephone and the web to customers.
Participating in rotational on-call technical support.
Up to 30% travel with the majority in North America.
Preparing technical training manuals.
Conducting technical training sessions for groups.
Other duties as assigned. |
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Must Have Skills:
Post-secondary education in a technical program.
3 – 5 years experience in an equivalent role.
Formal training experience.
Minimum MCP certification.
Excellent English communication skills (written and oral).
Excellent problem-solving and analytical skills.
Excellent attention to detail.
The ability to work under time constraints and adapt to change.
In-depth knowledge of Windows based software and hardware.
The ability to troubleshoot, diagnose and effectively communicate technical solutions.
The ability to work both collaboratively and with limited supervision. |
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